Refund & Cancellation Policy

At SpinelLanka (Pvt) Ltd, we strive to provide exceptional travel experiences.
We understand that travel plans may change, and therefore we have established
the following cancellation and refund policy

Cancellation by Customer

More than 30 Days Before Departure

       Customers may cancel their booking and receive a refund of the amount paid,
       less any non-refundable supplier fees, administrative charges, or third-party
       booking fees.

Between 15 and 30 Days Before Departure

       A cancellation fee of up to 50% of the total booking value may apply depending
       on confirmed hotel reservations, transportation bookings, and other supplier
       commitments.   

Less than 15 Days Before Departure

       No refund will be provided unless otherwise stated in writing, as most travel
       services will have already been secured with suppliers.

No Show Policy

       Failure to arrive on the scheduled travel date without prior notification will
       be considered a "No Show" and no refund will be issued.

Changes to Bookings

       Requests to modify travel dates, passenger information, or itineraries are
       subject to availability and may incur additional charges.

Refund Processing

       Approved refunds will be credited to the original payment method used during
       booking.
       Refund processing may take between 7 and 30 business days depending on the
       payment provider, card issuer, and banking institution.

Supplier Cancellations

       If a hotel, transportation provider, or activity operator cancels a confirmed
       service, SpinelLanka will offer a suitable alternative or process a refund for
       the affected service.

Force Majeure

       SpinelLanka shall not be liable for cancellations, delays, or interruptions
       caused by circumstances beyond our control, including but not limited to natural
       disasters, government restrictions, political unrest, pandemics, airline
       disruptions, or extreme weather conditions.
 

Contact Information

       SpinelLanka (Pvt) Ltd
       No. 313, Kotagedara, Minuwangoda, Sri Lanka
       Email:
       info@spinellanka.lk

       Phone: +94 71 377 8888